Privacy Policy
Personal Fax through Natural Data Inc. (“the
Company”) is dedicated to establishing a trusting
relationship with its users, based on respect for
personal identity and information, by promoting the
use of fair information practices. This privacy statement
covers all Web properties owned and maintained by
the Company. Since the Company wants to demonstrate
its commitment to our users' privacy, we are disclosing:
- What personally identifiable information the
Company collects.
- How the Company uses the information.
- With whom the Company may share user information.
- What choices are available to users regarding
collection, use and distribution of the information.
- What types of security procedures are in place
to protect the loss, misuse or alteration of information
under the Company’s control.
If users have questions or concerns regarding this
statement, they should contact Customer Support by
email at
privacy@personalfax.net.
Information Collection and Use
The Company is the sole owner of the information
collected on its web properties. The Company collects
information from its users at several different points
on our Web sites.
Order
When a user subscribes to our services, we request
information from the user on our order form. A user
must provide contact information (such as name, email,
and billing address) and financial information (such
as credit card number, expiration date). This information
is used for billing purposes and to fill customer's
orders. If we have trouble processing an order, the
information is used to contact the user.
Information Use
The Company acts as a passive conduit for the receipt
of its user's fax, and therefore will not monitor,
edit, or disclose the contents of a user's private
communications unless the Company in good faith believes
that such action is necessary to: (1) conform to the
edicts of the law or comply with legal process served
on the Company; (2) protect and defend the rights
or property of the Company; or (3) act under circumstances
to protect the personal safety of its users or the
public.
Subject to the legal exceptions listed in the Privacy
Policy, the Company will not disclose to third parties
the fax numbers that our users have subscribed to.
Profile
We store information that we collect through, log
files to create a profile of our users. A profile
is stored information that we keep on individual users
that detail their subscription activities We do not
share personally identifiable elements of your profile
with other third parties.
Log Files
Like most Web sites, our servers use log files to
analyze trends, administer the site, track user's
movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc.
are not linked to personally identifiable information.
Communications from the Site
We send all new customers a welcoming email to verify
telephone number and email address. Established users
will occasionally receive emails containing information
about us, updates on new service features, service
usage tips, information about third party services
that are likely to be of interest to our members,
and member satisfaction questions. The Company’s
users may opt-out of such notices.
The Company also sends its user base information
on special promotions and partner services that we
think might be relevant to the user. Users of the
Company’s service are automatically opted-in
to receive this information. These materials are monitored
by the Company for content and regularity to respect
the wishes of our users. The Company’s users
may opt-out of receiving these promotional materials
by clicking the opt-out link included at the bottom
of every promotional message.
Service Announcements
On rare occasions it is necessary to send out a
strictly service related announcement. For instance,
if our service is temporarily suspended for maintenance
we might send users an email. Generally, users may
not opt-out of these communications, though they can
deactivate their account. However, these communications
are not promotional in nature.
Customer Service
We communicate with users on a regular basis to
provide requested services and regarding issues relating
to their accounts. We reply via email or phone, in
accordance with the user's wishes.
Spam and Junk Faxes
The Company has a zero tolerance policy for abuse.
While we cannot be responsible for external communications
received through The Company’s services, it
is our intention to use all legally available means
to prevent distribution and receipt of unsolicited
commercial faxes ("junk faxes") through
the service. We ask that any users who are annoyed
by receipt of such junk faxes, please report such
activity to
abuse@personalfax.net.
Sharing Legal Disclaimer
Though we make every effort to preserve user privacy,
we may need to disclose personal information when
required by law wherein we have a good-faith belief
that such action is necessary to comply with a current
judicial proceeding, a court order or legal process
served on our Web site. For example, The Company may
disclose personal information to law enforcement,
other government officials, or third parties in response
to criminal or civil subpoenas.
Third Party Intermediaries
We use an outside credit card processing company to
bill users for goods and services. These companies
do not retain, share, store or use personally identifiable
information for any secondary purposes.
Business Transitions
In the event the Company goes through a business
transition, such as a merger, being acquired by another
company, or selling a portion of its assets, users'
personal information will, in most instances, be part
of the assets transferred. Users will be notified
prior to a change of ownership or control of their
personal information. If as a result of the business
transition, the users' personally identifiable information
will be used in a manner different from that stated
at the time of collection they will be given a choice
not to have their information used in this different
manner, as described in the notification of changes
section, below.
Links
The Company's Web sites contain links to other sites.
Please be aware that The Company is not responsible
for the privacy practices of such other sites. We
encourage our users to be aware when they leave our
sites and to read the privacy statements of each and
every Web site that collects personally identifiable
information. This privacy statement applies solely
to information collected by The Company's Web sites.
Surveys
Periodically, our site requests information from
users via surveys. Participation in these surveys
is completely voluntary and the user therefore has
a choice whether or not to disclose this information.
The requested information typically includes contact
information (such as name and address), and demographic
information (such as zip code). Survey information
will be used for purposes of monitoring or improving
the use and satisfaction of The Company's services.
Users' personally identifiable information is not
shared with third parties.
Security
The Company takes every precaution to protect its
users' information. We employ security measures to
protect user-information off-line. All of our users'
information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees
who need the information to perform a specific job
(for example, our billing clerks or a customer service
representative) are granted access to personally identifiable
information. Finally, the servers that store personally
identifiable information are in a secure environment.
Supplementation of Information
In order for the Company to properly fulfill its
obligations to users it is necessary for us to supplement
the information we receive with information from 3rd
party sources. The Company verifies the billing address
on all credit card transactions and may obtains credit
reports for some corporate customers. The information
obtained from these third party sources is maintained
in a manner consistent with the Company's privacy
policy.
Notification of Changes
If we decide to change our privacy policy, we will
post those changes in this privacy statement, and
other places we deem appropriate, so our users are
always aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose
it. We will use information in accordance with the
privacy policy under which the information was collected.
If, however, we are going to use users' personally
identifiable information in a manner different from
that stated at the time of collection we will notify
users via email. Users will have a choice as to whether
or not we use their information in this different
manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account,
then they will not be contacted, nor will their personal
information be used in this new manner. In addition,
if we make any material changes in our privacy practices
that do not affect user information already stored
in our database, we will post a prominent notice on
our Web site notifying users of the change. In some
cases where we post a notice we will also email users,
who have opted to receive communications from us,
notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding
our privacy policy, please contact us at:
privacy@personalfax.net
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